Refund policy

If there is a consumer purchase, in accordance with the Distance Selling Act (Section 7:5 Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 days without giving any reason. This period starts at the moment the ordered items are delivered. If the customer has not returned the goods delivered to Levendigs after this period, the purchase is a fact. The customer is obliged, before proceeding to return, to notify Levendigs within the period of 14 days after delivery. The customer must prove that the delivered goods have been returned in time, for example by means of proof of mail delivery. Return of the goods must take place in the original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used by the customer, encumbered or damaged in any way, the right to dissolution within the meaning of this paragraph will lapse. With due observance of what has been stipulated in the previous sentence, Levendigs will ensure that within 30 days after good receipt of the return shipment, the full (or partial in case of partial return) purchase price including the calculated shipping costs will be refunded to the customer. In case of applied discounts based on volume or order totals (reduced or free shipping), or obtained via discount codes, will be recalculated for partial returns based on the retained quantities of the products and valued at the prices that were applicable at the time of the order confirmation. The return of the delivered goods is entirely at the expense and risk of the buyer.

In case of return based on the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the delivered goods must be returned by post or must be personally returned to Levendigs within a period of 14 days after the customer has received the return instructions.


The right of withdrawal does not apply to:

  • services whose implementation, with the consent of the consumer, has begun before the period of seven working days

  • goods or services whose price is subject to fluctuations in the financial market, on which the supplier has no influence

  • for goods or services which by their nature can not be returned, for example related to hygiene or products that can quickly deteriorate or age

  • audio and video recordings and computer software of which the consumer has broken the seal

  • the delivery of newspapers and magazines; for the services of betting and lotteries

  • deliveries that are sent to countries outside the European Union. Returning is possible, but the shipping costs that Levendigs has made are not refunded and therefore charged

  • goods that have been modified or soldered and are no longer in a new state

To start a return, you can contact us at returns@levendigs.com. If your return is accepted, we’ll send you instructions on how and where to send your package. We don't cover the shipping costs paid to return the package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at returns@levendigs.com.